1. Can I return a purchased product?
Yes, every Consumer has the right to withdraw from the contract within 14 days of receiving the goods. In the case of vintage / used products, minor signs of wear and tear are acceptable, provided they are highlighted in the description and photos. The goods must be returned in an uncompromised condition, with tags if they were included.
2. How do I file a complaint?
A complaint can be submitted via email to modelibreinfo@gmail.com or in writing to the store's address. Please provide the order number, a description of the defect, and your request (e.g., exchange, refund, price reduction). Vintage products with minor signs of wear visible in the description and photos are not subject to complaint.
3. How long does order fulfillment take?
Orders are fulfilled within a maximum of 48 hours from placement. Packages are usually shipped from Poland.
4. Can I receive a shipment abroad?
Yes, international shipping is possible. In exceptional circumstances, packages may be dispatched from Belgium, but this does not affect delivery time or significantly the shipping cost.
5. What are the shipping costs?
Shipping costs depend on the chosen delivery method. Standard delivery to an InPost Parcel Locker or by courier in Poland is provided before finalizing the order.
6. Can vintage products have defects?
Vintage products may show signs of previous use, which are accurately described and visible in the photos. These characteristics are part of the products' nature and do not constitute grounds for complaint.
7. Can I track my package?
Yes, every courier and InPost Parcel Locker shipment receives a tracking number that allows you to monitor the delivery status online.
8. Are all products authentic?
Yes, all products in the store are authentic, carefully selected, and verified for authenticity and condition.
9. How to care for vintage products?
Each product has a description regarding material and care. We recommend following these guidelines to extend the lifespan of clothing, jewelry, and accessories.
10. What if the product does not fit or does not meet expectations?
You can exercise your right to withdraw from the contract within 14 days. Remember to return the product in an uncompromised condition, to the extent necessary to ascertain its characteristics.